Terms and Conditions

The internet site, www.jivanpets.com (hereinafter, the ‘Website’), and its corresponding mobile application (Hereinafter called, the ‘Mobile Application’) are digital properties of Jivan Electronic Pet Products, both Website and mobile application together referred to as “Jivan Electronic Pet Products” or “Web Properties” or “We” or “Us” having its registered office at Delhi (Hereinafter, the ‘company’). These terms, as modified or amended from time to time, are a binding contract between the company and you, prospective users and other potential customers (Hereinafter, the ‘User’),.. (hereinafter referred to as “You” or “End User” or “Your” or “Buyer” or “Customer”).

Jivan Electronic Pet Products is the sole owner, operator, author, and publisher of its Web Properties. We recommend that before using any of the services on our Web Properties, you must read and agree to these Terms and Conditions as well as our Privacy Policy. By accessing or using www.jivanpets.com or its mobile application in any manner, including, but not limited to, visiting, browsing, contributing content, or making a purchase, you agree to be bound by these Terms and Conditions.

1) Acceptance
If you visit, use, or shop at www.jivanpets.com or its mobile application, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, the latter will control.

By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms and conditions, you must not subscribe to or use our services.

2) Ownership
a) All materials on the Jivan Electronic Pet Products Website/Application, including but not limited to audio, images, software, text, icons, and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
b) User agrees to follow all instructions so provided on this Website/Application limiting the way he/she may use the Content.
c) There are a number of proprietary logos, service marks, and trademarks found on this Website/Application whether owned/used by the Company or any other third party. By displaying them on this Site, the Company is not granting anyone any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

3) Modification
Jivan Electronic Pet Products reserves the right to change, modify, adjust, vary, amend, or alter all or any of its Terms of Use at any time and at its sole discretion. All such changes will be notified on the Web Properties; however, it is the responsibility of the User to keep himself/herself updated regarding such modifications. Jivan Electronic Pet Products shall in no case be held liable in respect of such modifications. The User agrees to abide by all applicable guidelines, policies, rules, terms, and conditions for availing the Services, which may change from time to time.

Jivan Electronic Pet Products reserves its right to deny in its sole discretion any user access to this Site or any portion thereof without notice. No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

4) Prohibitions
Jivan Electronic Pet Products grants you a limited license to access and make personal use of the website and services. The following actions are prohibited:

Reproducing, modifying, distributing, displaying any portion, publishing any content, or making any commercial use of any of the information provided on this website.

Distributing any information or material that violates or infringes the copyrights, patents, trademarks, trade secrets, logo, or other proprietary rights of Jivan Electronic Pet Products.

Republishing, archiving, or retaining any content on the internet, intranet, extranet, database, archive, or compilation for commercial use.

Decompiling, reverse engineering, or disassembling any software or other products or processes accessible through the website.

Using the website in any manner that is illegal or impairs its operation or its availability or usage by others.

Using any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancel bots, spiders, Trojan horses, other harmful code, or any data gathering or extraction method.

Using the website for the benefit of another business or posting unsolicited promotional or advertising content.
We hereby hold no liability for any damage or harm caused to your software, data, or computer device by downloading content from this website.

5) Eligibility
Use of this website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" including minors, un-discharged insolvents etc., are not eligible. Our Platform and Services are not directed for use by minors. We do not knowingly collect Personal Data from minors.

Users may not have more than one account. Maintaining more than one account shall amount to a fraudulent act. Additionally, users are prohibited from selling, trading, or otherwise transferring their Jivan Electronic Pet Products account to another party.

You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of India. You agree to provide true, accurate, current, and complete information during registration and are responsible for maintaining the confidentiality of your account and password. You accept responsibility for all activities that occur under your account.

6) Product Information, Pricing and Promotional Discounts
While Jivan Electronic Pet Products strives to provide accurate product and pricing information, pricing or typographical errors may occur. We reserve the right to correct any errors and to cancel any orders arising from such errors.

The price of all products is displayed in Indian Rupees (INR) and is subject to change without notice.

We have made every effort to display product colours, measurements, and descriptions as accurately as possible. However, due to digital displays and inherent material characteristics, actual products may vary slightly.

We may offer promotional discount codes that are applicable on purchases. The use of only one discount code is permissible per order. As a condition of purchase, you grant us permission to send you administrative and promotional emails/calls regarding your account and our offers.

You are required to create an account to purchase any product from the Site.

7) Taxes
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to GST.

8) Errors, Inaccuracies, And Omissions
We reserve the right to correct any errors, inaccuracies, or omissions on our site related to product descriptions, pricing, promotions, and availability, and to change or update information without prior notice.

9) Contract For Sale of Goods
The parties to the contract are Jivan Electronic Pet Products ("the supplier") and you ("the purchaser"). By placing an order, you confirm your acceptance of these terms. Payment must be made at the time of ordering unless you opt for Cash-On-Delivery. We retain the right to accept or deny any offer. No contract is formed until we communicate acceptance of your order.

10) Intellectual Property Software and Content
Jivan Electronic Pet Products owns all the content, compilation, design, and layout of this website. You may not copy, modify, or create derivative works from the website content without our prior written consent. Any unauthorized use terminates the permission or license granted to you.

11) Third-Party Links and Platforms
Our Platform may contain links to third-party websites. This does not constitute our endorsement. We are not responsible for these third-party platforms, and you access them at your own risk.

12) Guarantees and Warranties
To the extent permitted by law, Jivan Electronic Pet Products excludes all warranties, representations and guarantees. We will not be liable for any damages, losses, or expenses, including indirect or consequential damages, suffered by you in connection with your use of this website or the products.

13) Privacy
Please review our Privacy Policy, which governs your visit to our Web Properties, to understand our data practices. If you object to your information being used as per the Privacy Policy, please do not use the website.

14) Account Information
You are solely responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. We reserve the right to refuse service or terminate accounts at our discretion.

15) Cancellation Policy
a). Cancellations by Jivan Electronic Pet Products
We reserve the right to cancel any order due to reasons including stock limitations, pricing errors, or issues identified by our fraud avoidance department. If your order is cancelled after your payment has been processed, the amount will be refunded.
b). Cancellations by You
You may request to cancel an order within 24 hours of placing it. If the order has not been processed, we will cancel it and process a refund. Orders that have been processed cannot be cancelled.

16) Frauds
We reserve the right to recover costs and initiate legal proceedings against any person for fraudulent use of the Site.

17) Redeem Vouchers and Promotional Codes
From time to time, we may offer vouchers and promotional codes. The terms for these campaigns are at our sole discretion.

18) Disclaimer
We disclaim all warranties to the extent permitted by law. Your use of the site and services is at your own risk.

19) Indemnification
You agree to indemnify and hold harmless Jivan Electronic Pet Products, its affiliates, and their respective officers from any claim or demand arising out of your breach of these Terms, violation of any law, or infringement of any third-party rights.

20) Governing Law, Jurisdiction And Dispute Resolution
These Terms of Use shall be governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the appropriate Courts situated in Noida, Uttar Pradesh, India.

21) Grievance Redressal
Any complaints or concerns shall be addressed to our designated Grievance Officer:

Name: 9289322897

Phone Number:

Email:

22) Termination
We reserve the right to terminate your access to the Web Properties without cause or notice.

23) Entire Agreement
These Terms of Use constitute the complete agreement between you and Jivan Electronic Pet Products. If any provision is found invalid, the remaining provisions will remain in full force.

By accepting these Terms of Use, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions set forth herein.

Note: This document has been published in compliance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Please ensure you replace all bracketed information [ ] with your company's specific details and have the final document reviewed by a legal professional.