Privacy Policy

Jivan Electronic Pet Products (referred to as "Jivan," "we," "us," or "our"), a company having its registered office at Delhi managing the URL: www.jivanpets.com (the "Platform").

We value the privacy of our users and are committed to protecting the safety and security of your personal data. This Privacy Policy ("Policy") is applicable to our Website and its corresponding mobile application (collectively, the 'Platform'). This Policy governs the manner in which we collect, store, use, and process the personal data and information you provide while accessing and/or using the Platform. By accessing, visiting, and using the Platform, you consent to the practices described in this Policy. If you do not agree with any provision of this Policy, you must discontinue your use of the Platform immediately.

For the purpose of this Policy, the terms 'We', 'Us', 'Our' refer to Jivan Electronic Pet Products, and 'You', 'Your' refer to the Users of the Platform.

1. Definitions

Consent: Freely given, specific, informed, and unambiguous indication of your wishes by which you, by a statement or clear affirmative action, signify agreement to the processing of your personal data.

Data Controller: The entity that determines the purposes and means of processing Personal Data. Jivan Electronic Pet Products is the Data Controller.

Personal Data: Any information that relates to a living individual who can be identified directly or indirectly. This includes, but is not limited to, your name, contact number, email address, shipping address, identification documents, payment information (credit/debit card details, UPI IDs), and your account login credentials.

Processing: Any operation performed on Personal Data, such as collection, recording, storage, use, disclosure, or destruction.

User: Any individual or legal entity that visits, registers on, or uses the Platform to avail of our services.

2. How We Collect Data

a) Information You Provide: We collect Personal Data you voluntarily provide when you:
* Create an account on our Platform.
* Make a purchase or place an order.
* Subscribe to our newsletter or marketing communications.
* Contact our customer support team.
* Participate in a survey or contest.

b) Data Automatically Collected: When you interact with our Platform, we automatically collect certain information using technologies like cookies, web beacons, and log files. This includes your IP address, browser type, device information, operating system, pages you visit, time and date of visits, and other diagnostic data.

3. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to enhance your experience on our Platform.

What are Cookies? Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Platform.

Types of Cookies We Use:

Necessary Cookies: Essential for the Platform to function. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.

Performance Cookies: Help us understand how visitors interact with the Platform by collecting and reporting information anonymously. This helps us improve how our website works.

Functionality Cookies: Allow the Platform to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

Advertising Cookies: Placed by third-party advertisers to build a profile of your interests and show you relevant ads on other websites.

Your Control: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Platform.

4. How We Use Your Data

We use the information we collect for the following purposes:

To process your orders and deliver your products.

To manage your account and provide customer support.

To communicate with you about your orders, account, or our services.

To send you promotional emails about new products, special offers, or other information we think you may find interesting (you can opt-out at any time).

To improve our Platform, products, and services through data analysis and research.

To prevent fraud and enhance the security of our Platform.

5. Data Sharing and Disclosure

We do not sell your Personal Data. We may share your information with third parties only in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you (e.g., courier partners, payment gateways), provided they agree to keep this information confidential.

Legal Compliance: To comply with a legal obligation, protect our rights, or prevent fraud or security issues.

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Security

We are committed to ensuring that your information is secure. We implement a variety of security measures, including SSL (Secure Socket Layer) technology, to protect your Personal Data during transmission and once we receive it. All payment transactions are encrypted through our payment gateway providers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

7. Your Rights

You have the right to:

Access, update, or correct your Personal Data.

Withdraw your consent for data processing where consent is the basis of processing.

Request the deletion of your Personal Data.

Opt-out of marketing communications by using the "unsubscribe" link in our emails or by contacting us.

8. Amendments to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date. You are advised to review this Policy periodically for any changes.

9. Grievance Redressal

If you have any privacy-related inquiries or complaints, please contact our designated Grievance Officer:

email: oyepetproducts@gmail.com
Phone: 9310643798