Payment Policy

At Jivan Electronic Pet Products, we are committed to providing a seamless and secure payment experience for all our customers. This Payment Policy outlines the methods, processes, and security measures related to all transactions on our platform, www.jivanpets.com and its corresponding mobile application.

By placing an order with Jivan Electronic Pet Products, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment options to facilitate your purchase:

Credit Cards & Debit Cards: We accept all major domestic and international credit and debit cards (Visa, MasterCard, American Express, RuPay) through our secure payment gateway.

Unified Payments Interface (UPI): Pay seamlessly using your preferred UPI ID through apps like Google Pay, PhonePe, Paytm, and others.

Net Banking: We offer net banking facilities with all major Indian banks.

Digital Wallets: Make quick and easy payments using popular digital wallets.

Cash on Delivery (COD): Pay in cash at the time of product delivery.

2. Payment Security

The security of your financial information is our highest priority.

SSL Encryption: Our website is secured with SSL (Secure Socket Layer) technology, which encrypts all data transmitted between your browser and our servers.

PCI-DSS Compliance: We partner with PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateways. This means your card details are processed directly by these secure gateways and are never stored on our servers.

Tokenization: For card transactions, our payment gateway uses tokenization, replacing your sensitive card details with a unique identifier ("token") to ensure secure processing and storage for future transactions, only with your explicit consent.

3. Cash on Delivery (COD) Terms

Eligibility: COD is available for most orders. However, we reserve the right to restrict COD for certain high-value orders or in specific pin codes based on risk assessment.

Order Value Limit: COD is available for orders up to ₹10,000. Orders exceeding this amount must be prepaid.

Convenience Fee: A nominal Cash on Delivery fee of ₹49 will be applied to all COD orders to cover handling and processing costs. This fee will be clearly displayed during checkout.

4. Payment Process

Prepaid Orders: For Credit/Debit Cards, UPI, Net Banking, and Digital Wallets, payment is captured at the time of order placement.

Currency: All transactions are processed in Indian Rupees (INR).

Authorization: Your card or bank account will be debited once you click "Place Order" and your payment is authorized by the gateway.

5. Pricing and Taxes

Product Pricing: All product prices listed on the Platform are in Indian Rupees (INR).

Taxes: The total amount payable includes the product price plus all applicable taxes, including the Goods and Services Tax (GST). The break-up of the price and taxes is clearly displayed on the order summary page before you finalize your payment.

6. Billing & Invoices

A digital tax invoice will be generated for every successful purchase and will be emailed to the address registered with your account. A physical copy can also be included with your shipment upon request.

7. Failed & Declined Transactions

If your payment fails or is declined, please:

Ensure all entered details (e.g., card number, expiry date, CVV) are correct.

Check with your bank to ensure your card is authorized for online transactions and has sufficient funds/credit limit.

Try again after a short while or use an alternative payment method.

If the amount has been debited from your account despite a failure message, it will be automatically credited back to your source account within 7-10 business days. We recommend you contact your bank for the exact timeline of the refund.

8. Refunds

Eligibility: Refunds are processed for orders that are cancelled successfully before shipment or for products returned as per our [Return Policy](link to your return policy).

Processing Time: Once a return is approved, refunds are processed to the original source of payment within 7-10 business days.

Method: The refund will be credited to the original payment method used for the transaction.

9. Payment-Related Queries

For any questions or disputes regarding payments, please contact our customer support team:

Email: support@jivanpets.com

Phone: 9310643798

Note: Jivan Electronic Pet Products reserves the right to revise the terms of this Payment Policy at any time. All changes will be communicated on this page.